Privacy Policy

Last Revised: April 28, 2016

Knotch, Inc. (“Knotch”) is committed to protecting your privacy. We have prepared this Privacy Policy to describe to you our practices regarding the Personal Data (as defined below) we collect from users of our website with a link to this Privacy Policy (collectively, the “Site”), our survey units (“Surveys”) and our user demographics, interest reporting, and survey response services (“Services”).

1. Questions; Contacting Knotch; Reporting Violations. If you have any questions or concerns or complaints about our Privacy Policy or our data collection or processing practices, or if you want to report any security violations to us, please contact us at the following address, email, or phone number:

Knotch, Inc.
Attn: Support Team
334 Kearny St. Suite 300
San Francisco, CA 94108
privacy@knotch.com
(415)735-5725

2. User Consent. By submitting Personal Data through our Site, Surveys, or Services, or by checking the tick box during the registration process, you agree to the terms of this Privacy Policy and you expressly consent to the collection, use and disclosure of your Personal Data in accordance with this Privacy Policy.

3. A Note About Children. We do not intentionally gather Personal Data from users who are under the age of 13. If a child under 13 submits Personal Data to Knotch and we learn that the Personal Data is the information of a child under 13, we will attempt to delete the information as soon as possible. If you believe that we might have any Personal Data from a child under 13, please contact us at privacy@knotch.com.

4. A Note to Users Outside of the United States. If you are located outside of the United States, you acknowledge and agree that your Personal Data may be processed for the purposes identified in the Privacy Policy. In addition, your Personal Data may be processed in the country in which it was collected and/or transferred and processed in other countries, including the United States, where laws regarding processing of Personal Data may be less stringent than the laws in your country. By providing your data, you consent to such transfer and processing. However, whenever we transfer your personal data, we will take all steps reasonably necessary to ensure that such data is treated securely and in accordance with this the Privacy Policy.

5. Types of Data We Collect.Personal Data” is defined in EU Directive 95/46/EC (the “EU Directive”) as data that allows someone to identify or contact you, whether simply from that information alone, or in combination with any other information which that person controls, including, for example, your name, address, telephone number, e-mail address, as well as any other non-public information about you that is associated with or linked to any of the foregoing data. “Anonymous Data” means data that is not associated with or linked to your Personal Data; Anonymous Data does not, by itself, permit the identification of individual persons. The EU Directive gives you the right to access information we hold about you. If you do wish to request access to the information we hold about you in accordance with the EU Directive, this access request may be subject to a fee of £10 to meet our reasonable costs in providing you with details of the information we hold about you. If you wish to make such a request, please contact us at the email address listed in section 1. We collect Personal Data and Anonymous Data, as described below.

Information You Provide to Us.

We may collect Personal Data from you, such as your first and last name, e-mail, company name, and password when you create an account to log in to our Site (“Account”). When you respond to a Survey, we may collect Personal Data from you, such as your e-mail, which will be collected along with your survey responses and other information as further described below. If you provide us feedback or contact us via e-mail, we will collect your name and e-mail address, as well as any other content included in the e-mail, in order to send you a reply. We may also collect Personal Data at other points in our Site, Surveys, or Services that state that Personal Data is being collected.

Information Collected via Technology.

Log Files. As is true of most websites, we gather certain information automatically on our Site and store it in log files. This information includes IP addresses, browser type, Internet Service Provider (“ISP”), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information to analyze trends, administer the Site, track users’ movements around the Site, gather demographic information about our user base as a whole, and better tailor our Services to our users’ needs. For example, some of the information may be collected so that when you visit the Site again, it will recognize you and the information could then be used to serve information appropriate to your interests.

Surveys. Surveys embedded on third party websites gather information regarding your activities on such third party websites such as the amount of time you spent on a webpage, how far down the webpage you scrolled down, and how long you watched a video on the webpage. Surveys also collect your IP address, determine your city location based on your IP address, and collect aggregate demographic information through the use of Google Analytics Demographics and Interest Reporting. Surveys also collect information about the device you are using to view such third party websites such as the device type, the browser type, operating system, and other device information.

Cookies. Like many online services, we use cookies to collect information. “Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing a website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them).

Pixel Tags. In addition, we use “Pixel Tags” (also referred to as clear Gifs, Web beacons, or Web bugs). Pixel Tags are tiny graphic images with a unique identifier, similar in function to Cookies, that are used to track online movements of web users. In contrast to Cookies, which are stored on a user’s computer hard drive, Pixel Tags are embedded invisibly in webpages. Pixel Tags also allow us to send e-mail messages in a format users can read, and they tell us whether e-mails have been opened to ensure that we are sending only messages that are of interest to our users.

Do Not Track. Some web browsers may transmit “do not track” signals to the websites and other online services with which your web browser communicates. There is no standard that governs what, if anything, websites should do when they receive these signals. We do not currently respond to “do not track” signals from web browsers.

Flash LSOs. When we post videos, third parties may use local shared objects, known as “Flash Cookies,” to store your preferences for volume control or to personalize certain video features. Flash Cookies are different from browser Cookies because of the amount and type of data and how the data is stored. Cookie management tools provided by your browser will not remove Flash Cookies. To learn how to manage privacy and storage settings for Flash Cookies, click here: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html.

Analytics Services. We use third party analytics services (“Analytics Services”) to help analyze how users use our Site, Surveys, and Services. The information generated by the Cookies or other technologies about your use of our Site (the “Analytics Information”) is transmitted to the Analytics Services. The Analytics Services use Analytics Information to compile reports on user activity. The Analytics Services may also transfer the Analytics Information to third parties where required to do so by law, or where such third parties process Analytics Information on their behalf. Each Analytics Service’s ability to use and share Analytics Information is restricted by such Analytics Service’s Terms of Use and Privacy Policy. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here: http://www.aboutads.info/choices. To better understand how they use your information, please see the privacy policies available on their respective websites. For a full list of Analytics Services, please contact us at privacy@knotch.com

Google Analytics Advertising Features. The Site, Surveys, and Services may make use of Google Analytics Demographics and Interest Reporting and DoubleClick Campaign Manager integration. Knotch and third-party vendors, inclduing Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) together to report how your ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to your website browsing activity. Knotch utilizes demographics and interest reporting information to recognize and understand user preferences; make improvements to the Site, Surveys, and Services; provide survey response information to third party companies (as further described below), and for other business purposes.

Information Collected from Third Parties.

Our Site, Surveys, and Services may contain links to third party websites. When you click on a link to visit a third party website, we will obtain information from third parties about your activity on such third party websites. We will use your IP address to connect the information collected from third parties with the other information we collect about you as described in this Privacy Policy.

6. Use of Your Personal Data

General Use. We use your Personal Data in the following ways:



User Testimonials and Feedback. We often receive testimonials and feedback from users who have had positive experiences with our Services. We occasionally publish such content. We obtain the user’s consent prior to posting his or her name along with the testimonial.

Creation of Anonymous Data. We may create Anonymous Data records from Personal Data by excluding information (such as your name) that makes the data personally identifiable to you. We reserve the right to use Anonymous Data for any purpose and disclose Anonymous Data to third parties in our sole discretion.

7. Disclosure of Your Personal Data. We disclose your Personal Data as described below and as described elsewhere in this Privacy Policy.

Disclosure to Third Party Companies. We may enter into agreements with companies that embed our Surveys on third party websites (“Third Party Companies”). A Third Party Company may want access to Personal Data that we collect from survey respondents.

AS A RESULT, WE MAY PROVIDE YOUR PERSONAL DATA TO A THIRD PARTY COMPANY. BECAUSE WE DO NOT CONTROL THE PRIVACY PRACTICES OF THESE THIRD PARTY COMPANIES, YOU SHOULD READ AND UNDERSTAND THEIR PRIVACY POLICIES. NOTICE TO CALIFORNIA RESIDENTS – YOUR CALIFORNIA PRIVACY RIGHTS (AS PROVIDED BY CALIFORNIA CIVIL CODE SECTION 1798.83) A CALIFORNIA RESIDENT WHO HAS PROVIDED PERSONAL DATA TO A BUSINESS WITH WHOM HE/SHE HAS ESTABLISHED A BUSINESS RELATIONSHIP FOR PERSONAL, FAMILY, OR HOUSEHOLD PURPOSES (A “CALIFORNIA CUSTOMER”) MAY REQUEST INFORMATION ABOUT WHETHER THE BUSINESS HAS DISCLOSED PERSONAL INFORMATION TO ANY THIRD PARTIES FOR THE THIRD PARTIES’ DIRECT MARKETING PURPOSES. IN GENERAL, IF THE BUSINESS HAS MADE SUCH A DISCLOSURE OF PERSONAL DATA, UPON RECEIPT OF A REQUEST BY A CALIFORNIA CUSTOMER, THE BUSINESS IS REQUIRED TO PROVIDE A LIST OF ALL THIRD PARTIES TO WHOM PERSONAL DATA WAS DISCLOSED IN THE PRECEDING CALENDAR YEAR, AS WELL AS A LIST OF THE CATEGORIES OF PERSONAL DATA THAT WERE DISCLOSED. CALIFORNIA CUSTOMERS MAY REQUEST FURTHER INFORMATION ABOUT OUR COMPLIANCE WITH THIS LAW BY E-MAILING privacy@knotch.com. PLEASE NOTE THAT WE ARE REQUIRED TO RESPOND TO ONE REQUEST PER CALIFORNIA CUSTOMER EACH YEAR AND WE ARE NOT REQUIRED TO RESPOND TO REQUESTS MADE BY MEANS OTHER THAN THROUGH THIS E-MAIL ADDRESS.

Third Party Service Providers. We may share your Personal Data with third party service providers to: provide the Services and Surveys; to conduct quality assurance testing; to facilitate creation of accounts; to provide technical support; and/or to provide other services to Knotch.

Affiliates. We may share some or all of your Personal Data with our parent company, subsidiaries, joint ventures, or other companies under a common control (“Affiliates”), in which case we will require our Affiliates to honor this Privacy Policy.

Corporate Restructuring. We may share some or all of your Personal Data in connection with or during negotiation of any merger, financing, acquisition or dissolution transaction or proceeding involving sale, transfer, divestiture, or disclosure of all or a portion of our business or assets. In the event of an insolvency, bankruptcy, or receivership, Personal Data may also be transferred as a business asset. If another company acquires our company, business, or assets, that company will possess the Personal Data collected by us and will assume the rights and obligations regarding your Personal Data as described in this Privacy Policy.

Social Networking Sites. Some of our Services may enable you to post content to social networking sites (e.g., Facebook or Twitter) (“SNSs”). If you choose to do this, we will provide information to such SNSs in accordance with your elections. You acknowledge and agree that you are solely responsible for your use of those SNSs and that it is your responsibility to review the terms of use and privacy policy of the third party provider of such SNSs. We will not be responsible or liable for: (i) the availability or accuracy of such SNSs; (ii) the content, products or services on or availability of such SNSs; or (iii) your use of any such SNSs.

Other Disclosures. Regardless of any choices you make regarding your Personal Data (as described below), Knotch may disclose Personal Data if it believes in good faith that such disclosure is necessary (a) in connection with any legal investigation; (b) to comply with relevant laws or to respond to subpoenas or warrants served on Knotch; (c) to protect or defend the rights or property of Knotch or users of the Site or Services; and/or (d) to investigate or assist in preventing any violation or potential violation of the law, this Privacy Policy, or our Terms of Use.

8. Third Party Websites. When you click on a link to any third party website, you will leave our Site, Survey, or Service and go to another site, and another entity may collect Personal Data or Anonymous Data from you. We have no control over, do not review, and cannot be responsible for, these outside websites or their content. Please be aware that the terms of this Privacy Policy do not apply to these outside websites or content, or to any collection of your Personal Data after you click on links to such outside websites. We encourage you to read the privacy policies of every website you visit. The links to third party websites or locations are for your convenience and do not signify our endorsement of such third parties or their products, content or websites.

9. Your Choices Regarding Information. You have several choices regarding the use of information we collect:

Email Communications. With your consent, we may send you promotional communications. You may indicate a preference to stop receiving further communications from us and you will have the opportunity to “opt-out” by following the unsubscribe instructions provided in the e-mail you receive or by contacting us at privacy@knotch.com. Despite your indicated e-mail preferences, we may send you service related communications, including notices of any updates to our Terms of Use or Privacy Policy.

Cookies. If you decide at any time that you no longer wish to accept Cookies from our Service for any of the purposes described above, then you can instruct your browser, by changing its settings, to stop accepting Cookies or to prompt you before accepting a Cookie from the websites you visit. Consult your browser’s technical information. If you do not accept Cookies, however, you may not be able to use all portions of the Service or all functionality of the Service. If you have any questions about how to disable or modify Cookies, please let us know at the contact information provided above. More information can be found here: http://www.youronlinechoices.eu/.

Google Analytics Advertising Features. You may prevent your data from being collected and used by Google Analytics by opting out through the use of the Google Analytics Opt-out Browser Add-on available at https://tools.google.com/dlpage/gaoptout/.

Changing or Deleting Your Personal Data. You may change any of your Personal Data in your Account by sending an e-mail to privacy@knotch.com. You may request deletion of your Personal Data by us, and we will use commercially reasonable efforts to honor your request, but please note that we may be required to keep such information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete any information, it will be deleted from the active database, but may remain in our archives. We may also retain your information for fraud or similar purposes.

10. Changes to This Privacy Policy. This Privacy Policy may be updated from time to time for any reason. We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy at https://www.knotch.it/about/privacy and we will change the “Last Updated” date above. You should consult this Privacy Policy regularly for any changes.